Subject: From: Date:

Re: [ECS] Lat/long beta upload Bill Walters Wed, 13 Jan 1999 19:42:51 -0600

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Tony James wrote:
> 
> Mark
> 
> What took you so long?! I thought young Craig at CSI was fast but sometimes
> you have to wait almost an hour or two for him to fix something.

<snip for brievity>

> 
> Brilliant job, if this is the sort of support you all get then I'll be a
> happy customer.
> 
> Tony


Well Tony, in general, yes, that's the kind of support we've all grown
to know and even expect from Mark. Unprecidented in the software
distribution/sales/development industry as far as I know (except
perhaps, for a "few" industry insiders that BETA test certain
products).  And.... no, he's not always 100% successful in providing the
answer that we "want" or a fix that will take care of whatever
particular problem we might be having.

However, I've found him to be accomodating, and willing to look at all
aspects of any individual's problem.  Lastly, no, he has not ALWAYS been
successful in pleasing everyone, all of the time!  He does however, try
very hard, and I think, in the long run, he's done a superb job!

Ultimately, if there is something you want YOUR system to do, that is
outside the "scope" of ECS, most likely, one of us here will have had
the same situation and can provide some insight....  As you've seen, if
it is a necessary "fix" to ECS, Mark responds more than promptly.

Bill Walters

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