Subject: From: Date:

Problem with 4.2.008 and phone-interface-c Mark Sekelsky Mon, 17 Jan 2000 19:21:55 -0600

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Mark,

As you may recall I reported a problem to you that I was having with
phone-interface-c when all the TVL stuff was in beta.  I sent you debug
files and you felt that the issue was likely to be on my end.  I have
continued to have issues despite trying a number of remedies.  Here is the
issue and what I have learned:

First, a section from ecs.log:

0049 O 01/17  9:50 AM:Call from Dr Koechley's office at 406-9441
004a O 01/17  9:50 AM:Answer already active (Item "Phone: Answer")
004b O 01/17  4:08 PM:Call from Out-of-area
004c O 01/17  4:09 PM:Answer already active (Item "Phone: answ. who ru")
004d N 01/17  7:00 PM:Modem busy (Item "Phone-interface-C")
004e N 01/17  7:00 PM:Modem busy (Item "Phone-interface-C")

When the problem starts I still get announcements for who is calling, but
not messages can be recorded (see first two examples).  Eventually
phone-interface-c stops all together and I don't even get announcements.

My phone-interface-c item does not respond (when this happens) to RESET.
I have tried two different modems (the approved Zoom 14.4's) in two
different slots.
Other than switching modems I have made no hardware changes in nearly a
year.
Only ECS, ACE server and the radmin program run on this system.
Running W98, first edition.
Typically I simply reboot the computer to fix the issue.  Tonight I did it a
little different.  I shut ECS down, then tried using the modem with
HyperTerminal.  HT could use the modem just fine.  Next time I have the
issue I will try setting phone-interface-c to "disconnected" in ECS, rather
than shutting ECS down.

Mark S

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