Subject: From: Date:

Re: [ECS] NAPCO Support Mark Gilmore Fri, 04 Feb 2000 15:07:57 -0500

---

How long did it take me to integrate the NAPCO ?: >40 hours
How much was I paid for this effort: $120
How much did I charge ECS customers for this support ?: $0
How many additional sales has this support generated ?: 0
That comes to about $3/hour.
Perhaps I should spend another week researching/documenting
the intimate details of every NAPCO status message.
-- 
Mark Gilmore
Omnipotence (ECS home automation software)
http://www.usit.com/omnip
423-745-0026


Bill Walters wrote:
> 
> I just spoke with the security dealer where I got my Gemini 3200 panel.  He
> said that the HA kid has no documentation as to protocal, etc of the panels.
> That NAPCO does not provide any documentation to end-users on their Home
> Automation interface.  They do (did?) provide a Home Automation "Developers"
> information package for software developers.  Their (NAPCO's) logic is that
> if they provide such documentation to developers, who integrate support into
> their package, then the end user doesn't have to worry about anything.  Not
> so for us ECS users.
> 
> At any rate, he has already contacted NAPCO and requested this "Developers
> information package" (whatever that is).  He said that when he got it, he'd
> copy it and send me a copy.....  however long that takes.
> 
> I'm off on a 3 day trip and will return Sunday PM.
> 
> Bill

---