Subject: From: Date:

Re: [ECS] futurestandard.com Don Stephens Tue, 7 Mar 2000 05:50:21 -0800

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Good Morning, Charles:

I had pretty much the same experience with Brian, less the smart-ass reply.
I normally don't engage in open hostility posts, but after being told time
and time again (when I could get any response at all), that my order was
being taken care of, I also basically was given the shaft. If anyone is
interested, I have most of the e-mail dealing with this sad affair.

I had heard glowing statements about futurestandard's customer service over
in comp.home.automation. Boy, were they off base.

If anyone knows who else sells RC-80 thermostats?

Don


----- Original Message -----
From: "Charles Fox" <cfox@MICROSOFT.com>
To: <ecs-list@netbloc.com>
Sent: Monday, March 06, 2000 10:43 AM
Subject: [ECS] futurestandard.com


> I would strongly advise against doing business with these people, they
have
> had my order for MONTHS promished shipping and then not followed thru, not
> returned e-mail or phone calls and blamed the delays on X-10 which I later
> discovered was NOT the case. They thenrespond with this kind of attitude.
> The Ocelot is a great piece of equipment, ADI's choice of distributers
> apparently is not as well thought out.
>
> -----Original Message-----
> From: Brian Karas [mailto:brian@futurestandard.com]
> Sent: Monday, March 06, 2000 11:11 AM
> To: Charles Fox
> Subject: RE: Your order placed @ futurestandard.com
>
>
> Your order has been cancelled.  If you like, we'll send you a free copy of
> Hooked on Phonics, it might help you with your grammar.
>
> At 08:42 AM 3/6/00 -0800, you wrote:
> >Well its been two week
> >
> >You also never responded to my request for status
> >
> >Please cancel this order, your a poor excuse for e-business
>
>
> Brian Karas - Future Standard Systems, Inc.
> http://www.futurestandard.com
> brian@futurestandard.com
>

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