Subject: From: Date:

Re: [ECS] Phone problems Bill Walters Wed, 21 Jun 2000 16:01:49 -0500

---

Mark,

I too experienced the problem of voice mail not answering reliably.
Sometimes it would not answer, somtimes it would answer and record to end of
time allotted and sometimes it would record a message (or so ECS said) but
wouldn't play it back (or what was played back didn't last more than 5-10
seconds).

Always, I could "reboot" the system and all would be well again for 3 to 4
days.

I chalked it up to:

Windows 98SE
Multiport serial card on 1 IRQ
Running ACE Server concurrently
Running SYGATE concurrently
Running RAdmin (or other remote control software) concurrently
Odd phase of the moon (... ok, ok, just kidding about this one!)

My solution was to have the computer reboot each night at 2:36 AM.  I didn't
have any more problems after that, as long as the reboot was successful
(sometimes it wouldn't be successful).

I never reported it as a "Problem" as I believed my configuration somewhat
unique and as long as it was solvable by a reboot.

Bill Walters




----- Original Message -----
From: "Mark Gilmore" <omnip@usit.net>
To: <ecs-list@netbloc.com>
Sent: Wednesday, June 21, 2000 11:22 AM
Subject: Re: [ECS] Phone problems


> Hi A.J.,
> I can only assume that your modem is failing,
> as no one else has reported such a problem
> (and I use the modem for voice-mail myself).
> Is there ANYTHING "unique" about your hardware,
> installation, and or OS that I should be aware of ?
> --
> Mark Gilmore
> Omnipotence (ECS home automation software)
> http://www.usit.com/omnip
> 423-745-0026
> Hours: Mon-Sat, 9AM-8PM/EST
>
>
> > "A.J. Griglak" wrote:
> >
> > I'm having another problem with the phone service event.  Occasionally
> > (sometimes twice a day, sometimes twice a week) when callers leave
> > messages and then hang up, ECS doesn't acknowledge the phone being
> > hung up, and the message records until the timeout is hit.  When I
> > then playback the message, it plays a very brief squeal, and then says
> > "Playback complete."  However, the message is never acknowledged as
> > being played - i.e. in another 5 minutes, "you have new phone
> > messages"  At first, I thought that the callers were simply hanging up
> > without leaving a message, but today my wife called, and I know she
> > left a message - however, I can't even play it.  Has anyone seen this,
> > or can help me fix it?
> >
> > Also, is there anyway to play previous listened to messages through a
> > remote phone session?
> >
> > BTW, I solved the ECS voice mail / fax on the same machine - sort of.
> > I joined www.faxpc.com and receive faxes via email.

---