Subject: From: Date:

Phone Interface C UUUUUGGGGGG A.J. Griglak Wed, 9 Aug 2000 09:44:54 -0400

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I am STILL having problems with ECS recording phone messages.  I bought the
'official' Zoom Comstar because I thought that was the reason for these
problems.

I am having two problems - one is annoying, the other one could be costing
me money.  I own a business and use ECS to answer the business line.  I am
usually out of the office, so it's essential that I get messages forwarded
to me.

The first problem is that when callers hang up without leaving a message,
ECS will record a blank message, and notify me that I have new messages.  As
I said, this is more annoying than anything else, but it's bad when I have
to stop what I'm doing to take a call from ECS only to find out that someone
called and hung up.

The other problem - (and this one I would LOVE to have some help with!) is
that ECS doesn't always detect when a caller has finished speaking, and will
record until it times out.  However, when I listen to the message, there IS
NO message.  Yesterday I had about 6 messages like this.  Now, I have to
call all these people and ask what their message was....  EMBARRASING

Does the Windows modem driver affect ECS' phone operation?  What can I do
track down the cause of these problems? I have tried to reset the Phone
Interface C every hour, but it still acts like this - the only way to fix
this is to reboot the system.

HELP HELP HELP!

-=A.J.

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