Subject: From: Date:

Re: [ECS] Phone Interface C UUUUUGGGGGG Mark Gilmore Wed, 09 Aug 2000 10:00:41 -0400

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A.J.,
Is there ANYTHING "unique" about your hardware setup/connections ?
The reason I ask is that I have never seen (or heard of) either
of these problems.

What is "no message" ? Silence ?
Did this problem happen with your other modem ?
What modem was this ?

The Win modem driver has no effect (ECS is talking directly
to the modem).
-- 
Mark Gilmore
Omnipotence (ECS home automation software)
http://www.usit.com/omnip
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


"A.J. Griglak" wrote:
> 
> I am STILL having problems with ECS recording phone messages.  I bought the
> 'official' Zoom Comstar because I thought that was the reason for these
> problems.
> 
> I am having two problems - one is annoying, the other one could be costing
> me money.  I own a business and use ECS to answer the business line.  I am
> usually out of the office, so it's essential that I get messages forwarded
> to me.
> 
> The first problem is that when callers hang up without leaving a message,
> ECS will record a blank message, and notify me that I have new messages.  As
> I said, this is more annoying than anything else, but it's bad when I have
> to stop what I'm doing to take a call from ECS only to find out that someone
> called and hung up.
> 
> The other problem - (and this one I would LOVE to have some help with!) is
> that ECS doesn't always detect when a caller has finished speaking, and will
> record until it times out.  However, when I listen to the message, there IS
> NO message.  Yesterday I had about 6 messages like this.  Now, I have to
> call all these people and ask what their message was....  EMBARRASING
> 
> Does the Windows modem driver affect ECS' phone operation?  What can I do
> track down the cause of these problems? I have tried to reset the Phone
> Interface C every hour, but it still acts like this - the only way to fix
> this is to reboot the system.
> 
> HELP HELP HELP!
> 
> -=A.J.

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