Subject: From: Date:

RE: [ECS] Phone Interface C UUUUUGGGGGG A.J. Griglak Wed, 9 Aug 2000 15:38:55 -0400

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I don't consider it anything special  ;-)

PIII 500, 192 MB SDRAM, Cable modem, Zoom Comstar 56K on Com2, the other
'Rockwell based - Rockwell ACF 336' modem on Com3, 3COM 10/100 XL NIC,
Trident AGP video card.

Software - Win98SE, ECS 4.4.006, Dimension 4 time synch program
(www.thinkman.com/~thinkman), Winamp 2.64.

The "no message" happens whenever the time limit is reached when recording a
message.  ECS will record the message, but never hang up until the time
limit is reached.  Then when I listen to the message, it will give the CID
info, then instantly say Playback complete.  Yes, the same thing happened
with the other modem.

I am thinking of switching this machine over to Win2000 - I'm using W2K on
my other machine.  I wonder if that would change anything?

-=A.J.

-----Original Message-----
From: Mark Gilmore [mailto:omnip@usit.net]
Sent: Wednesday, August 09, 2000 10:01 AM
To: ecs-list@netbloc.com
Subject: Re: [ECS] Phone Interface C UUUUUGGGGGG


A.J.,
Is there ANYTHING "unique" about your hardware setup/connections ?
The reason I ask is that I have never seen (or heard of) either
of these problems.

What is "no message" ? Silence ?
Did this problem happen with your other modem ?
What modem was this ?

The Win modem driver has no effect (ECS is talking directly
to the modem).
--
Mark Gilmore
Omnipotence (ECS home automation software)
http://www.usit.com/omnip
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


"A.J. Griglak" wrote:
>
> I am STILL having problems with ECS recording phone messages.  I bought
the
> 'official' Zoom Comstar because I thought that was the reason for these
> problems.
>
> I am having two problems - one is annoying, the other one could be costing
> me money.  I own a business and use ECS to answer the business line.  I am
> usually out of the office, so it's essential that I get messages forwarded
> to me.
>
> The first problem is that when callers hang up without leaving a message,
> ECS will record a blank message, and notify me that I have new messages.
As
> I said, this is more annoying than anything else, but it's bad when I have
> to stop what I'm doing to take a call from ECS only to find out that
someone
> called and hung up.
>
> The other problem - (and this one I would LOVE to have some help with!) is
> that ECS doesn't always detect when a caller has finished speaking, and
will
> record until it times out.  However, when I listen to the message, there
IS
> NO message.  Yesterday I had about 6 messages like this.  Now, I have to
> call all these people and ask what their message was....  EMBARRASING
>
> Does the Windows modem driver affect ECS' phone operation?  What can I do
> track down the cause of these problems? I have tried to reset the Phone
> Interface C every hour, but it still acts like this - the only way to fix
> this is to reboot the system.
>
> HELP HELP HELP!
>
> -=A.J.

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