Subject: From: Date:

Re: [ECS] Urgent help needed joerut.epix.net Wed, 15 Nov 2000 14:16:37 -0500 (EST)

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 Wed, 15 Nov 2000 14:16:37 -0500 (EST)
Hello

Just an FYI. I have a similar situation. If someone hangs up on the LAST
ring I get a long recorded dialtone. I have had may instances of a bunch of
recorded DIALTONE messages. I tried changing the timeout but if you go too
low it does not record a VALID message. I never seem to MISS any recorded
messages just hangups. For now its not too much of a problem because I am
just using ECS like an answering machine and I simply delete them as they are
playing. I could see where it would be a hassle if I were informed every
time a caller hung up.


Later 
Joe Rut




> Yes, it is the same problem I've been having.  I find it hard to believe
> it's hardware/OS problem, as I've done a completely fresh install of the
OS,
> the machine is a PIII 500 with 384MB RAM, and as I've said - I've tried
like
> four different modems.
> 
> The cell notification is working fine, the problems that are occuring are
> this:
> 
> 1.  When someone calls and hangs up without leaving a message, it will
still
> record about 15 seconds of silence.  I then get cell notification of a
blank
> message - very frustrating.  (It is possible that when this happens, it
> snoballs into the rest of the problems)
> 
> 2.  The time limit is reached and the message is not recorded - I get a
> message in the ECS message log "Phone-msg from 123-123-4567 Mr. Joe -
time
> limit reached - and the corresponding wav file is only 1 K.  Whenever
this
> happens, all phone calls after this will result in the same manner until
I
> reset the computer.  Just resetting the modem from within ECS is not
enough.
> I've asked several of my customers if they left messages, so I know that
> they are saying something into the phone...
> 
> I've tried resetting the modem every hour at 16 minutes IF there is no
phone
> activity.  As far as I know, this has no effect on the problems.
> 
> There are no error messages that are shown...
> 
> Has anyone used a non Rockwell modem sucessfully?  Maybe I should try
> that...
> 
> -=A.J.
> 
> 
> -----Original Message-----
> From: Mark Gilmore [mailto:omnip@usit.net]
> Sent: Wednesday, November 15, 2000 9:40 AM
> To: ecs-list@netbloc.com
> Subject: Re: [ECS] Urgent help needed
> 
> 
> A.J.,
> Are you implying that the cell-phone notification
> is somehow causing the problem ?
> Does all work fine if you disable this ?
> 
> I'm very confused about what is failing:
> 	The recording of messages ?
> 	The remote session ?
> 	The cell notification ?
> 
> And as always, is there an error message ?
> 
> Are we talking about ONE or multiple problems ?
> 
> Is this the same "time-limit reached/no-message" problem that
> you have been burdened with for many months now ?
> If so (and you have tried diff modems), I STRONGLY suspect
> a tentative hardware or OS failure. If it was ECS-related,
> I must assume that some one would have reported a similar
> problem.
> 
> But if you can determine a procedure which will re-create a
> problem, I can help diagnose it (regardless of what HW/SW
> is at fault). Without this, I'm probably helpless.
> --
> Mark Gilmore
> Omnipotence (ECS home automation software)
> http://omnipotencesoftware.com
> 423-745-0026
> Hours: Mon-Sat, 9AM-8PM/EST
> 
> 
> "A.J. Griglak" wrote:
> >
> > I can't go on like this....  The modem / voicemail is just not working
> out.
> > I've tried four different modems (including the recommended Zoom
Comstar),
> > switching com ports, playing with all the settings in PHNCO.SET...  I
keep
> > getting the same problems.
> >
> > I went away for ten days, hoping to be able to check my messages by
> calling
> > into ECS and doing a remote phone session.  Three times the modem
somehow
> > got hung up and the computer needed to be manually restarted.  Kinda
tough
> > to do from across the country.  So, I bugged my neighbor to go into my
> house
> > and reset the computer.
> >
> > Today, I was away all day, and didn't get any phone messages forwarded
to
> > me.  I come home to find six calls were taken, but "time limit reached"
> and
> > no message was recorded.  Extremely frustrating to have call people and
> tell
> > them that my machine didn't take their message again.  My customers are
> > starting to get very upset over this.
> >
> > What I would like is if there is anyone out there that sucessfully uses
> ECS
> > to record incoming voicemail messages and then notify by cell when a
new
> > message is left, to email me directly with your hardware setup, and
maybe
> I
> > can find out what is wrong with my setup.
> >
> > Alternatively, would it be possible to have a second modem in the
machine,
> > use a seperate voicemail program to record the phone messages, and
still
> > have ECS notify me?
> >
> > I really love the remote phone capability which is why I've been
trying to
> > get this all to work for so long....
> >
> > -=A.J.
> 
 

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