Subject: From: Date:

Re: [ECS] Urgent help needed Mark Gilmore Wed, 15 Nov 2000 14:18:14 -0500

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Hi Joe,
This is a hassle unrelated to AJ's.
For reason unknown, your modem is not detecting the hangup
"dialtone" (which may be different than a "normal" dialtone
on your phone system).
-- 
Mark Gilmore
Omnipotence (ECS home automation software)
http://omnipotencesoftware.com
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


joerut@epix.net wrote:
> 
> Hello
> 
> Just an FYI. I have a similar situation. If someone hangs up on the LAST
> ring I get a long recorded dialtone. I have had may instances of a bunch of
> recorded DIALTONE messages. I tried changing the timeout but if you go too
> low it does not record a VALID message. I never seem to MISS any recorded
> messages just hangups. For now its not too much of a problem because I am
> just using ECS like an answering machine and I simply delete them as they are
> playing. I could see where it would be a hassle if I were informed every
> time a caller hung up.
> 
> Later
> Joe Rut
> 
> > Yes, it is the same problem I've been having.  I find it hard to believe
> > it's hardware/OS problem, as I've done a completely fresh install of the
> OS,
> > the machine is a PIII 500 with 384MB RAM, and as I've said - I've tried
> like
> > four different modems.
> >
> > The cell notification is working fine, the problems that are occuring are
> > this:
> >
> > 1.  When someone calls and hangs up without leaving a message, it will
> still
> > record about 15 seconds of silence.  I then get cell notification of a
> blank
> > message - very frustrating.  (It is possible that when this happens, it
> > snoballs into the rest of the problems)
> >
> > 2.  The time limit is reached and the message is not recorded - I get a
> > message in the ECS message log "Phone-msg from 123-123-4567 Mr. Joe -
> time
> > limit reached - and the corresponding wav file is only 1 K.  Whenever
> this
> > happens, all phone calls after this will result in the same manner until
> I
> > reset the computer.  Just resetting the modem from within ECS is not
> enough.
> > I've asked several of my customers if they left messages, so I know that
> > they are saying something into the phone...
> >
> > I've tried resetting the modem every hour at 16 minutes IF there is no
> phone
> > activity.  As far as I know, this has no effect on the problems.
> >
> > There are no error messages that are shown...
> >
> > Has anyone used a non Rockwell modem sucessfully?  Maybe I should try
> > that...
> >
> > -=A.J.
> >
> >
> > -----Original Message-----
> > From: Mark Gilmore [mailto:omnip@usit.net]
> > Sent: Wednesday, November 15, 2000 9:40 AM
> > To: ecs-list@netbloc.com
> > Subject: Re: [ECS] Urgent help needed
> >
> >
> > A.J.,
> > Are you implying that the cell-phone notification
> > is somehow causing the problem ?
> > Does all work fine if you disable this ?
> >
> > I'm very confused about what is failing:
> >       The recording of messages ?
> >       The remote session ?
> >       The cell notification ?
> >
> > And as always, is there an error message ?
> >
> > Are we talking about ONE or multiple problems ?
> >
> > Is this the same "time-limit reached/no-message" problem that
> > you have been burdened with for many months now ?
> > If so (and you have tried diff modems), I STRONGLY suspect
> > a tentative hardware or OS failure. If it was ECS-related,
> > I must assume that some one would have reported a similar
> > problem.
> >
> > But if you can determine a procedure which will re-create a
> > problem, I can help diagnose it (regardless of what HW/SW
> > is at fault). Without this, I'm probably helpless.
> > --
> > Mark Gilmore
> > Omnipotence (ECS home automation software)
> > http://omnipotencesoftware.com
> > 423-745-0026
> > Hours: Mon-Sat, 9AM-8PM/EST
> >
> >
> > "A.J. Griglak" wrote:
> > >
> > > I can't go on like this....  The modem / voicemail is just not working
> > out.
> > > I've tried four different modems (including the recommended Zoom
> Comstar),
> > > switching com ports, playing with all the settings in PHNCO.SET...  I
> keep
> > > getting the same problems.
> > >
> > > I went away for ten days, hoping to be able to check my messages by
> > calling
> > > into ECS and doing a remote phone session.  Three times the modem
> somehow
> > > got hung up and the computer needed to be manually restarted.  Kinda
> tough
> > > to do from across the country.  So, I bugged my neighbor to go into my
> > house
> > > and reset the computer.
> > >
> > > Today, I was away all day, and didn't get any phone messages forwarded
> to
> > > me.  I come home to find six calls were taken, but "time limit reached"
> > and
> > > no message was recorded.  Extremely frustrating to have call people and
> > tell
> > > them that my machine didn't take their message again.  My customers are
> > > starting to get very upset over this.
> > >
> > > What I would like is if there is anyone out there that sucessfully uses
> > ECS
> > > to record incoming voicemail messages and then notify by cell when a
> new
> > > message is left, to email me directly with your hardware setup, and
> maybe
> > I
> > > can find out what is wrong with my setup.
> > >
> > > Alternatively, would it be possible to have a second modem in the
> machine,
> > > use a seperate voicemail program to record the phone messages, and
> still
> > > have ECS notify me?
> > >
> > > I really love the remote phone capability which is why I've been
> trying to
> > > get this all to work for so long....
> > >
> > > -=A.J.
> >
>

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