ecsl@netbloc.com: 9707: RE: [ECS] Telephony

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RE: [ECS] Telephony
A.J. Griglak
Mon, 27 Nov 2000 10:34:10 -0500

Mon, 27 Nov 2000 10:34:10 -0500

I appreciate your thorough message on this subject.  Something needs to be
done, as I'm getting more frustrated as the days go by.  It's now Monday
morning about 10:30, and already I've had three seperate incidents involving
the modem.  First, at 7:30, I had a customer call and ECS didn't pick up the
phone.  It just rang and rang and rang.  Now, if ECS is acting correctly,
while I'm asleep, the modem would pick up after the second ring, and I would
usually only hear the phone ring once.  Today, I was waken by the damn phone
ringing and then I had to go into the basement in order to reset the ECS
computer.

Second call was a hang up that recorded 8 seconds of silence.  Third call
was another hangup that recorded 20 seconds of "If you'd like to make a
call, please hang up and dial again"

I would think (although I'm no expert on the matter) that TAPI 3.0 would be
the way to go.  I wish there was some way I could help out in establishing
the next level of telephony in ECS.  Mark, if there is, feel free to let me
know!

Personally, I'm not interested too much in the local phone sessions, as I
have Palmpad remotes all over the house that handle everything I need to do.
I'd just really appreciate a stable voicemail system!

-=A.J.
  -----Original Message-----
  From: R. Tinker [mailto:Tink@Technologist.com]On Behalf Of Richard V.C.
Tinker
  Sent: Monday, November 27, 2000 9:40 AM
  To: ECS List (E-mail)
  Subject: [ECS] Telephony


  Folks,

  After reviewing some of the telephony/voicemail messages that have come
across the list the past few months, I felt it would be best if I list some
of the things that caused me much bruising while I worked for HAL w/r/t
modems.

  Sorry if this was a little more verbose than your typical ECS posting, but
I am hoping it will spawn some good discussions.



  Regards,


  Rick

I appreciate your thorough message on this subject. Something needs to be done, as I'm getting more frustrated as the days go by. It's now Monday morning about 10:30, and already I've had three seperate incidents involving the modem. First, at 7:30, I had a customer call and ECS didn't pick up the phone. It just rang and rang and rang. Now, if ECS is acting correctly, while I'm asleep, the modem would pick up after the second ring, and I would usually only hear the phone ring once. Today, I was waken by the damn phone ringing and then I had to go into the basement in order to reset the ECS computer.

Second call was a hang up that recorded 8 seconds of silence. Third call was another hangup that recorded 20 seconds of "If you'd like to make a call, please hang up and dial again"

I would think (although I'm no expert on the matter) that TAPI 3.0 would be the way to go. I wish there was some way I could help out in establishing the next level of telephony in ECS. Mark, if there is, feel free to let me know!

Personally, I'm not interested too much in the local phone sessions, as I have Palmpad remotes all over the house that handle everything I need to do. I'd just really appreciate a stable voicemail system!

-=A.J.

-----Original Message-----
From: R. Tinker [mailto:Tink@Technologist.com]On Behalf Of Richard V.C. Tinker
Sent: Monday, November 27, 2000 9:40 AM
To: ECS List (E-mail)
Subject: [ECS] Telephony

Folks,

After reviewing some of the telephony/voicemail messages that have come across the list the past few months, I felt it would be best if I list some of the things that caused me much bruising while I worked for HAL w/r/t modems.

Sorry if this was a little more verbose than your typical ECS posting, but I am hoping it will spawn some good discussions.

Regards,

Rick