ecsl@netbloc.com: 9712: RE: [ECS] Telephony

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RE: [ECS] Telephony
R. Tinker
Mon, 27 Nov 2000 11:51:18 -0500

Mon, 27 Nov 2000 11:51:18 -0500

A.J.,

The modem and phone company have to work together in order to detect when a
call has ended.  If the remote caller hangs up first, then the modem can
detect this using 2 methods.  The first method is a signal from the phone
company (CPC I think) that indicates that the caller has hung up.  Even if
you have a modem capable of receiving this signal, it is not always provided
by the phone company or it is lost in transit to your phone company's
end-office serving your home.  The other way is silence detection.  There
should be a period of silence after the hang-up and before the recording
comes on saying "If you'd like to make a call...".   If you get a lot of
these recordings in your ECS voicemail, work with Mark to adjust the
sensitivity and duration of the silence detection until it works to your
satisfaction.  You don't want the duration too short or a pause by the
caller when they are leaving you a voicemail will cause ECS to hang-up, and
too sensitive a setting of the detection threshold will make it almost
impossible for there to be enough silence for it to work.  A happy medium
can be found though!


Rick

  -----Original Message-----
  From: A.J. Griglak [mailto:aj@griglak.com]
  Sent: Monday, November 27, 2000 10:34 AM
  To: ecs-list@netbloc.com
  Subject: RE: [ECS] Telephony


  I appreciate your thorough message on this subject.  Something needs to be
done, as I'm getting more frustrated as the days go by.  It's now Monday
morning about 10:30, and already I've had three seperate incidents involving
the modem.  First, at 7:30, I had a customer call and ECS didn't pick up the
phone.  It just rang and rang and rang.  Now, if ECS is acting correctly,
while I'm asleep, the modem would pick up after the second ring, and I would
usually only hear the phone ring once.  Today, I was waken by the damn phone
ringing and then I had to go into the basement in order to reset the ECS
computer.

  Second call was a hang up that recorded 8 seconds of silence.  Third call
was another hangup that recorded 20 seconds of "If you'd like to make a
call, please hang up and dial again"

  I would think (although I'm no expert on the matter) that TAPI 3.0 would
be the way to go.  I wish there was some way I could help out in
establishing the next level of telephony in ECS.  Mark, if there is, feel
free to let me know!

  Personally, I'm not interested too much in the local phone sessions, as I
have Palmpad remotes all over the house that handle everything I need to do.
I'd just really appreciate a stable voicemail system!

  -=A.J.

A.J.,

The modem and phone company have to work together in order to detect when a call has ended. If the remote caller hangs up first, then the modem can detect this using 2 methods. The first method is a signal from the phone company (CPC I think) that indicates that the caller has hung up. Even if you have a modem capable of receiving this signal, it is not always provided by the phone company or it is lost in transit to your phone company's end-office serving your home. The other way is silence detection. There should be a period of silence after the hang-up and before the recording comes on saying "If you'd like to make a call...". If you get a lot of these recordings in your ECS voicemail, work with Mark to adjust the sensitivity and duration of the silence detection until it works to your satisfaction. You don't want the duration too short or a pause by the caller when they are leaving you a voicemail will cause ECS to hang-up, and too sensitive a setting of the detection threshold will make it almost impossible for there to be enough silence for it to work. A happy medium can be found though!

Rick

-----Original Message-----
From: A.J. Griglak [mailto:aj@griglak.com]
Sent: Monday, November 27, 2000 10:34 AM
To: ecs-list@netbloc.com
Subject: RE: [ECS] Telephony

I appreciate your thorough message on this subject. Something needs to be done, as I'm getting more frustrated as the days go by. It's now Monday morning about 10:30, and already I've had three seperate incidents involving the modem. First, at 7:30, I had a customer call and ECS didn't pick up the phone. It just rang and rang and rang. Now, if ECS is acting correctly, while I'm asleep, the modem would pick up after the second ring, and I would usually only hear the phone ring once. Today, I was waken by the damn phone ringing and then I had to go into the basement in order to reset the ECS computer.

Second call was a hang up that recorded 8 seconds of silence. Third call was another hangup that recorded 20 seconds of "If you'd like to make a call, please hang up and dial again"

I would think (although I'm no expert on the matter) that TAPI 3.0 would be the way to go. I wish there was some way I could help out in establishing the next level of telephony in ECS. Mark, if there is, feel free to let me know!

Personally, I'm not interested too much in the local phone sessions, as I have Palmpad remotes all over the house that handle everything I need to do. I'd just really appreciate a stable voicemail system!

-=A.J.