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Subject:
From:
Date:
Re: [ECS] Telephony
joerut.epix.net
Mon, 27 Nov 2000 12:40:37 -0500 (EST)

Hello

I too get many messages that are either all silence or all recorded
dialtones. I tried adjusting the parameters but nothing seems consistant. I
know my phone line is O.K. because my old DOS ECS  with the Bigmouth works
fine. Also my old answering machine seems to work flawless. It seems to me
that most modem manufactures add the speakerphone option as more of a toy
than a tool. It works with limited abilities. I think the phone interface is
probally the single most important interface in ECS (In my opinion). I am
partial to Dialogic for the fact there is a large USED market out there
which could bring a well built interface into an affordable price range. At
this point I would take anything that works correctly at least 95% of the
time and if local phone sessions reappeared that would be a big added bonus.
I would be willing to put up some $ if we could determine a definate
direction. Questions / comments??


Later 
Joe Rut





> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
> 
> 
> <META content="MSHTML 5.50.4522.1800" name=GENERATOR></HEAD>
> <BODY>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000>A.J.,</SPAN></FONT></DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000></SPAN></FONT>&nbsp;</DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=398274716-27112000>The 
> modem and phone company have to work together in order to detect when a
call has
> 
> ended.&nbsp; If the remote caller hangs up first, then the modem can
detect this
> 
> using 2 methods.&nbsp; The first method is a signal from the phone company
(CPC
> 
> I think) that indicates that the caller has hung up.&nbsp; Even if you
have a 
> modem capable of receiving this signal, it is not always provided by the
phone
> 
> company or it is lost in transit to your phone company's end-office
serving your
> 
> home.&nbsp; The other way is silence detection.&nbsp; There should be a
period
> 
> of silence after the hang-up and before the recording comes on saying "If
you'd
> 
> like to make a call...".&nbsp;&nbsp; If you get a lot of these recordings
in 
> your ECS voicemail, work with Mark to adjust the sensitivity and duration
of the
> 
> silence detection until it works to your satisfaction.&nbsp; You don't
want the
> 
> duration too short or a pause by the caller when they are leaving you a 
> voicemail will cause ECS to hang-up, and too sensitive a setting of the 
> detection threshold will make it almost impossible for there to be enough

> silence for it to work.&nbsp; A happy medium can be found 
> though!</SPAN></FONT></DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000></SPAN></FONT>&nbsp;</DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000></SPAN></FONT>&nbsp;</DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000>Rick</SPAN></FONT></DIV>
> <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
> class=398274716-27112000></SPAN></FONT>&nbsp;</DIV>
> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
>   <DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma 
>   size=2>-----Original Message-----<BR><B>From:</B> A.J. Griglak 
>   [mailto:aj@griglak.com]<BR><B>Sent:</B> Monday, November 27, 2000 10:34

>   AM<BR><B>To:</B> ecs-list@netbloc.com<BR><B>Subject:</B> RE: [ECS] 
>   Telephony<BR><BR></FONT></DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=249112815-27112000>I 
>   appreciate your thorough message on this subject.&nbsp; Something needs
to be
> 
>   done, as I'm getting more frustrated as the days go by.&nbsp; It's now
Monday
> 
>   morning about 10:30, and already I've had three seperate incidents
involving
> 
>   the modem.&nbsp; First, at 7:30, I had a customer call and ECS didn't
pick up
> 
>   the phone.&nbsp; It just rang and rang and rang.&nbsp; Now, if ECS is
acting
> 
>   correctly, while I'm asleep, the modem would pick up after the second
ring, 
>   and I would usually only hear the phone ring once.&nbsp; Today, I was
waken by
> 
>   the damn phone ringing and then I had to go into the basement in order
to 
>   reset the ECS computer.</SPAN></FONT></DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000></SPAN></FONT>&nbsp;</DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000>Second call was a hang up that recorded 8
seconds of
> 
>   silence.&nbsp; Third call was another hangup that recorded 20 seconds of
"If
> 
>   you'd like to make a call, please hang up and dial
> again"</SPAN></FONT></DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000></SPAN></FONT>&nbsp;</DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=249112815-27112000>I 
>   would think (although I'm no expert on the matter) that TAPI 3.0 would
be the
> 
>   way to go.&nbsp; I wish there was some way I could help out in
establishing 
>   the next level of telephony in ECS.&nbsp; Mark, if there is, feel free
to let
> 
>   me know!&nbsp; </SPAN></FONT></DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000></SPAN></FONT>&nbsp;</DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000>Personally, I'm not interested too much in the
local
> 
>   phone sessions, as I have Palmpad remotes all over the house that handle

>   everything I need to do.&nbsp; I'd just really appreciate a stable
voicemail
> 
>   system!</SPAN></FONT></DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000></SPAN></FONT>&nbsp;</DIV>
>   <DIV><FONT face=Arial color=#0000ff size=2><SPAN 
>   class=249112815-27112000>-=A.J.</SPAN></FONT></DIV>
>   <BLOCKQUOTE style="MARGIN-RIGHT: 0px">
>     <DIV><SPAN class=508320203-27112000><FONT face=Arial color=#0000ff 
>
size=2></FONT></SPAN>&nbsp;</DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
 

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