Subject: From: Date:

RE: [ECS] ECS phone support stability Mark Sekelsky Mon, 27 Nov 2000 18:41:17 -0600

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Mark,

I *occasionally* have similar problems to AJ.  On occasion ECS will record
the dial tone after the caller has hung up but this is only the case when
the caller leaves NO message.  if the caller leaves a message I do NOT get
anything after he/she is done recording.

I cannot recall a time when ECS did not pick up the phone, however I do get
times when ECS doesn't give the caller a chance to record.  This has been
the case for a long time but invariably my wife is the one who finds the
issues and she corrects it by rebooting (which always fixes the problem).
It finally happened tonight and I caught her before the reboot :).  I'll
include the .tmp files in a message to you after this.  Details are this:

Running Win 98
ECS 4.4.009
Modem is the original Zoom 14.4 that ECS has supported for years.
ACE server also runs on this machine.  PC is dedicated to HA and no other
programs are running.

The problem never occurs unless I have been running without reboot for maybe
a week and a half or so.  ECS will answer the phone.  When viewing the ECS
screen the little "Cancel" button will briefly appear, then after 1-2
seconds ECS hangs up.  No message plays. No chance to leave a message.
Nothing in ECS seems to fix the issue (i.e. resetting modem).  I have not
tried shutting down ACE and probably should have. Reboot the PC and all will
be fine for another couple of weeks (assuming no interim reboots).

-----Original Message-----
From: Mark Gilmore [mailto:omnip@usit.net]
Sent: Monday, November 27, 2000 2:57 PM
To: ecs-list@netbloc.com
Subject: [ECS] ECS phone support stability


Hi all/A.J. :-),
I feel the need to address A.J.'s stated desire for a
"stable" phone system:

As I understand it, we have 3 phone-related issues:

1) WANTS: Local DTMF detection, etc.

2) PROBLEMS: ECS sometimes records silence or dialtones after caller
hangs up.
   NOTE: Upon detection of silence or a dialtone, the modem is SUPPOSED
   to report this to ECS. ECS cannot "divine" that the caller has hung
up -
   it can only react to what the modem tells it. So this is not really
the
   fault of ECS, though I readily admit that I should spend some time
   attempting to determine why some modems occasionally fail to report
   such status.
   And regarding TAPI, I seriously doubt that inserting a layer of
   software btw ECS and the modem will correct this problem.

3) FAILURES: ECS occasionally fails to record messages or answer the
phone.
   These (and ONLY these) would render phone support "unstable".

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