Subject: From: Date:

Re: [ECS] ECS phone support stability Mark Gilmore Tue, 28 Nov 2000 09:05:09 -0500

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Mark,
I am confused:
What do you mean by "do not get anything" ??
Are you saying that the caller leaves a message,
but nothing is recorded ?
Is this repeatable ?

And what is meant by "doesn't give the caller a chance to record" ???
It is critical that I have specifics.

Thanks,
-- 
Mark Gilmore
Omnipotence (ECS home automation software)
http://omnipotencesoftware.com
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


Mark Sekelsky wrote:
> 
> Mark,
> 
> I *occasionally* have similar problems to AJ.  On occasion ECS will record
> the dial tone after the caller has hung up but this is only the case when
> the caller leaves NO message.  if the caller leaves a message I do NOT get
> anything after he/she is done recording.
> 
> I cannot recall a time when ECS did not pick up the phone, however I do get
> times when ECS doesn't give the caller a chance to record.  This has been
> the case for a long time but invariably my wife is the one who finds the
> issues and she corrects it by rebooting (which always fixes the problem).
> It finally happened tonight and I caught her before the reboot :).  I'll
> include the .tmp files in a message to you after this.  Details are this:
> 
> Running Win 98
> ECS 4.4.009
> Modem is the original Zoom 14.4 that ECS has supported for years.
> ACE server also runs on this machine.  PC is dedicated to HA and no other
> programs are running.
> 
> The problem never occurs unless I have been running without reboot for maybe
> a week and a half or so.  ECS will answer the phone.  When viewing the ECS
> screen the little "Cancel" button will briefly appear, then after 1-2
> seconds ECS hangs up.  No message plays. No chance to leave a message.
> Nothing in ECS seems to fix the issue (i.e. resetting modem).  I have not
> tried shutting down ACE and probably should have. Reboot the PC and all will
> be fine for another couple of weeks (assuming no interim reboots).
> 
> -----Original Message-----
> From: Mark Gilmore [mailto:omnip@usit.net]
> Sent: Monday, November 27, 2000 2:57 PM
> To: ecs-list@netbloc.com
> Subject: [ECS] ECS phone support stability
> 
> Hi all/A.J. :-),
> I feel the need to address A.J.'s stated desire for a
> "stable" phone system:
> 
> As I understand it, we have 3 phone-related issues:
> 
> 1) WANTS: Local DTMF detection, etc.
> 
> 2) PROBLEMS: ECS sometimes records silence or dialtones after caller
> hangs up.
>    NOTE: Upon detection of silence or a dialtone, the modem is SUPPOSED
>    to report this to ECS. ECS cannot "divine" that the caller has hung
> up -
>    it can only react to what the modem tells it. So this is not really
> the
>    fault of ECS, though I readily admit that I should spend some time
>    attempting to determine why some modems occasionally fail to report
>    such status.
>    And regarding TAPI, I seriously doubt that inserting a layer of
>    software btw ECS and the modem will correct this problem.
> 
> 3) FAILURES: ECS occasionally fails to record messages or answer the
> phone.
>    These (and ONLY these) would render phone support "unstable".

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