Subject: From: Date:

RE: [ECS] ECS phone support stability R. Tinker Tue, 28 Nov 2000 09:15:02 -0500

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If the caller hung-up right when they heard the outgoing greeting, and the
outgoing greeting was long enough, then the phone company recording "If
you'd like to place a call..." might start playing soon after you start
recording, hence no silence.

Just a theory...


Rick

-----Original Message-----
From: Mark Gilmore [mailto:omnip@usit.net]
Sent: Tuesday, November 28, 2000 8:38 AM
To: ecs-list@netbloc.com
Subject: Re: [ECS] ECS phone support stability


True, the hangup status could be missed, but
the silence status should still be reported
once recording starts.
--
Mark Gilmore
Omnipotence (ECS home automation software)
http://omnipotencesoftware.com
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


Nathan Brown wrote:
>
> Perhaps the thread of execution that is playing the output message is
> preventing the "hangup" from being detected?
>
> Just a thought,
> Nathan
>
> -----Original Message-----
> From: A.J. Griglak [mailto:aj@griglak.com]
> Sent: Monday, November 27, 2000 2:44 PM
> To: ecs-list@netbloc.com
> Subject: RE: [ECS] ECS phone support stability
>
> Oh, no... I wouldn't dream of giving up now...  ;-)  No refund
> necessary.
>
> One thing I've noticed with regard to ECS recording silence:  It will
> only
> record silence if the caller hangs up before the beep.  If the caller
> listens to your entire outgoing message, hears the beep, and then hangs
> up,
> ECS will correctly detect that the caller has hung up.  What is
> happening
> differently between the outgoing message and the recording of the
> incoming
> message?
>
> -=A.J.
>
> -----Original Message-----
> From: Mark Gilmore [mailto:omnip@usit.net]
> Sent: Monday, November 27, 2000 3:57 PM
> To: ecs-list@netbloc.com
> Subject: [ECS] ECS phone support stability
>
> Hi all/A.J. :-),
> I feel the need to address A.J.'s stated desire for a
> "stable" phone system:
>
> As I understand it, we have 3 phone-related issues:
>
> 1) WANTS: Local DTMF detection, etc.
>
> 2) PROBLEMS: ECS sometimes records silence or dialtones after caller
> hangs up.
>    NOTE: Upon detection of silence or a dialtone, the modem is SUPPOSED
>    to report this to ECS. ECS cannot "divine" that the caller has hung
> up -
>    it can only react to what the modem tells it. So this is not really
> the
>    fault of ECS, though I readily admit that I should spend some time
>    attempting to determine why some modems occasionally fail to report
>    such status.
>    And regarding TAPI, I seriously doubt that inserting a layer of
>    software btw ECS and the modem will correct this problem.
>
> 3) FAILURES: ECS occasionally fails to record messages or answer the
> phone.
>    These (and ONLY these) would render phone support "unstable".
>
> Now to the best of my recollection, NO ONE has reported failures
> other than A.J., who has been plagued with modem-related problems
> from day one. To his great credit, he has tried some 3-4 DIFFERENT
> modems, and has even had ECS periodically reset the modem (with no
> effect).
>
> I have therefore been forced to conclude that A.J.'s modem failures
> are due to some kind of hardware "anomaly" with his particular PC
> and/or phone-lines. If any of these failures were reproducable, I
> would gladly expend as much effort as it took to help him find the
> TRUE cause of the problem. Otherwise, I AM HELPLESS.
>
> A.J.: If you want a refund, you are welcome to it (and YOU DESERVE IT,
> as ECS as not performed properly with your particular system). But it
> really serves no purpose to repeat horror stories which are caused by
> a problem which I am simply unable to address at this time. And it can
> give potential customers the false impression that the ECS phone support
> could be unstable for THEIR system.
>
> I hope my position was stated with sufficient diplomacy :-).
> Regards,
> --
> Mark Gilmore
> Omnipotence (ECS home automation software)
> http://omnipotencesoftware.com
> 423-745-0026
> Hours: Mon-Sat, 9AM-8PM/EST

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