Subject: From: Date:

Re: [ECS] ECS phone support stability Mark Gilmore Tue, 28 Nov 2000 09:14:23 -0500

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Agreed (and this can be a problem), but AJ is reporting
recorded silence.
-- 
Mark Gilmore
Omnipotence (ECS home automation software)
http://omnipotencesoftware.com
423-745-0026
Hours: Mon-Sat, 9AM-8PM/EST


"R. Tinker" wrote:
> 
> If the caller hung-up right when they heard the outgoing greeting, and the
> outgoing greeting was long enough, then the phone company recording "If
> you'd like to place a call..." might start playing soon after you start
> recording, hence no silence.
> 
> Just a theory...
> 
> Rick
> 
> -----Original Message-----
> From: Mark Gilmore [mailto:omnip@usit.net]
> Sent: Tuesday, November 28, 2000 8:38 AM
> To: ecs-list@netbloc.com
> Subject: Re: [ECS] ECS phone support stability
> 
> True, the hangup status could be missed, but
> the silence status should still be reported
> once recording starts.
> --
> Mark Gilmore
> Omnipotence (ECS home automation software)
> http://omnipotencesoftware.com
> 423-745-0026
> Hours: Mon-Sat, 9AM-8PM/EST
> 
> Nathan Brown wrote:
> >
> > Perhaps the thread of execution that is playing the output message is
> > preventing the "hangup" from being detected?
> >
> > Just a thought,
> > Nathan
> >
> > -----Original Message-----
> > From: A.J. Griglak [mailto:aj@griglak.com]
> > Sent: Monday, November 27, 2000 2:44 PM
> > To: ecs-list@netbloc.com
> > Subject: RE: [ECS] ECS phone support stability
> >
> > Oh, no... I wouldn't dream of giving up now...  ;-)  No refund
> > necessary.
> >
> > One thing I've noticed with regard to ECS recording silence:  It will
> > only
> > record silence if the caller hangs up before the beep.  If the caller
> > listens to your entire outgoing message, hears the beep, and then hangs
> > up,
> > ECS will correctly detect that the caller has hung up.  What is
> > happening
> > differently between the outgoing message and the recording of the
> > incoming
> > message?
> >
> > -=A.J.
> >
> > -----Original Message-----
> > From: Mark Gilmore [mailto:omnip@usit.net]
> > Sent: Monday, November 27, 2000 3:57 PM
> > To: ecs-list@netbloc.com
> > Subject: [ECS] ECS phone support stability
> >
> > Hi all/A.J. :-),
> > I feel the need to address A.J.'s stated desire for a
> > "stable" phone system:
> >
> > As I understand it, we have 3 phone-related issues:
> >
> > 1) WANTS: Local DTMF detection, etc.
> >
> > 2) PROBLEMS: ECS sometimes records silence or dialtones after caller
> > hangs up.
> >    NOTE: Upon detection of silence or a dialtone, the modem is SUPPOSED
> >    to report this to ECS. ECS cannot "divine" that the caller has hung
> > up -
> >    it can only react to what the modem tells it. So this is not really
> > the
> >    fault of ECS, though I readily admit that I should spend some time
> >    attempting to determine why some modems occasionally fail to report
> >    such status.
> >    And regarding TAPI, I seriously doubt that inserting a layer of
> >    software btw ECS and the modem will correct this problem.
> >
> > 3) FAILURES: ECS occasionally fails to record messages or answer the
> > phone.
> >    These (and ONLY these) would render phone support "unstable".
> >
> > Now to the best of my recollection, NO ONE has reported failures
> > other than A.J., who has been plagued with modem-related problems
> > from day one. To his great credit, he has tried some 3-4 DIFFERENT
> > modems, and has even had ECS periodically reset the modem (with no
> > effect).
> >
> > I have therefore been forced to conclude that A.J.'s modem failures
> > are due to some kind of hardware "anomaly" with his particular PC
> > and/or phone-lines. If any of these failures were reproducable, I
> > would gladly expend as much effort as it took to help him find the
> > TRUE cause of the problem. Otherwise, I AM HELPLESS.
> >
> > A.J.: If you want a refund, you are welcome to it (and YOU DESERVE IT,
> > as ECS as not performed properly with your particular system). But it
> > really serves no purpose to repeat horror stories which are caused by
> > a problem which I am simply unable to address at this time. And it can
> > give potential customers the false impression that the ECS phone support
> > could be unstable for THEIR system.
> >
> > I hope my position was stated with sufficient diplomacy :-).
> > Regards,
> > --
> > Mark Gilmore
> > Omnipotence (ECS home automation software)
> > http://omnipotencesoftware.com
> > 423-745-0026
> > Hours: Mon-Sat, 9AM-8PM/EST

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