Subject: From: Date:

Re: [ECS] ECS phone support stability Dario Greggio Tue, 28 Nov 2000 11:46:02 +0100

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Mark Gilmore wrote:
> 
> I have therefore been forced to conclude that A.J.'s modem failures
> are due to some kind of hardware "anomaly" with his particular PC
> and/or phone-lines. If any of these failures were reproducable, I
> would gladly expend as much effort as it took to help him find the
> TRUE cause of the problem. Otherwise, I AM HELPLESS.

A.J. wrote:
> One thing I've noticed with regard to ECS recording silence:
> It will only
> record silence if the caller hangs up before the beep.  If the
> caller
> listens to your entire outgoing message, hears the beep, and
> then hangs up,
> ECS will correctly detect that the caller has hung up.  What
> is happening
> differently between the outgoing message and the recording of
> the incoming
> message?

Mark, using TAPI sometimes it happens to me something similar: the only
time it gets confused not getting remote party going on-hook is when
they hang too early, that is before the system starts playing a message
or JUST as it has begun.
So it shows you're doing a good work with AT command, almose as good as
TAPI :-))

Seiously, I guess it depends on modems and lines. I had a similar
trouble with two or three modems. Sometimes it's not enough to reset the
modem: but usually I get a TAPI message saying "something went wrong
with the line" and then I shut off the PC and reboot.

Hope it may help. 

PS: I dont think it depends on half duplex communication with the modem.
Using TAPI, you are not allowed to play samples unless the modem is
off-hook: so the hook condition is prioritary to playing samples and it
is (should be) reported in any occasion. If it fails, then it's a modem
failure!

-- 
Ciao,
Dario
--
ADPM Synthesis sas - Torino
--
http://www.geocities.com/adpm99

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