When reporting a problem, this form helps assure that you provide all the information we need to diagnose it
(feel free to ignore inapplicable questions).
When complete, click DONE below and your info will be loaded into an email message addressed to us.
If this fails for some reason, please use the text version of this form

The two most critical facts we need is the exact text of the error message, and directions on how to reproduce it.
If you provide sufficient detail such that we can reproduce a problem, it is usually fixed within a few hours.

Please submit a problem only when you will be available for follow-up questions and/or testing.

Please do not email us files over 1 meg in size without prior approval, and when sending files of any significant size, use PKZIP/WINZIP.

Detailed (step-by-step) instructions on how to reproduce problem (please be VERY specific):

Did this problem just start happening (e.g. did it work before) ?

Has anything recently changed (in ECS OR in your PC) that may have triggered this problem ?:

Object definition related to the problem:
Name: Type: Other properties:

Name/model of the device related to problem:

ECS revision: 2.2.016 2.2.017 2.2.018 2.2.019 2.2.020 2.2.021 2.2.022 2.2.023 2.2.024 2.2.025 2.2.026 2.2.027 2.2.028

Operating system: WinXP Win2000 Win98 Win95 Linux

Other pertinent details:

Click DONE to load the above info into an email message (then click "SEND" to transmit).
Please remember to attach ERR.LOG, MAIN.LOG and MAIN.CFG (if purged of sensitive/private information).
NOTE: If ECS "crashed", please report the offending address/stack-dump (if available) and attach ECS.MAP.