Subject: From: Date:

Updated PR.HTM/PR.TXT Mark Gilmore Mon, 24 Mar 2003 08:41:22 -0800

Mon, 24 Mar 2003 08:41:22 -0800

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I added instructions for JAVA/connection problems and crashes.

Mark Gilmore
http://OmnipotenceSoftware.com 

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ECS Problem Report

When reporting a problem, this form helps assure that you provide all the information we need to diagnose it
(feel free to ignore inapplicable questions).
When complete, click DONE below and your info will be loaded into an email message addressed to us.
If this fails for some reason, please use the text version of this form

The two most critical facts we need is the exact text of the error message, and directions on how to reproduce it.
If you provide sufficient detail such that we can reproduce a problem, it is usually fixed within a few hours.

Please submit a problem only when you will be available for follow-up questions and/or testing.

If you're reporting a problem related to the display of web pages (e.g. icons don't display properly, applet areas are blank, etc), first assure that I.E. JAVA logging is enabled: Click TOOLS/ADVANCED and look for "Java Logging Enabled" (under "Microsft VM"). If it is not checked, do so, click "OK", and re-create the problem (otherwise, the log is already there). Then attach \WINDOWS\java\javalog.txt to your email.

If ECS "crashed" (in which case a termination window should be displayed), click "FOR MORE INFORMATION ABOUT THE ERROR, CLICK HERE", and then "TO VIEW TECHNICAL INFORMATION ABOUT THE ERROR REPORT, CLICK HERE". To the right of the "Address:" field, you will see an 8 digit hex address. Please include this address in your email and attach ECS.MAP.

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Exact error message reported by ECS (as found in err.log):

Detailed (step-by-step) instructions on how to reproduce problem (please be VERY specific):

Did this problem just start happening (e.g. did it work before) ?

Has anything recently changed (in ECS OR in your PC) that may have triggered this problem ?:

Object definition related to the problem:
Name: Type: Other properties:

Name/model of the device related to problem:

ECS revision: 2.2.26 2.2.27 2.2.28 2.2.29 2.2.30 2.2.31 2.2.32 2.2.33 2.2.34 2.2.35 2.2.36 2.2.37 2.2.38

Operating system: WinXP Win2000 Win98 Win95 Linux

Other pertinent details:

Click DONE to load the above info into an email message (then click "SEND" to transmit).
Please remember to attach ERR.LOG, MAIN.LOG, and MAIN.CFG (if purged of sensitive/private information).

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ECS Problem Report
------------------------------------
When reporting a problem, this form helps assure that you
provide all the information we need to diagnose it.
Feel free to ignore inapplicable questions.

THE TWO MOST CRITICAL FACTS WE NEED IS THE EXACT TEXT OF THE
ERROR MESSAGE, AND DIRECTIONS ON HOW TO REPRODUCE IT.
If you provide sufficient detail such that we can reproduce
a problem, it is usually fixed within a few hours.

Please submit a problem only when you will be available for
follow-up questions and/or testing.

If you're reporting a problem related to the display of web pages
(e.g. icons don't display properly, applet areas are blank, etc),
first assure that I.E. JAVA logging is enabled:
Click TOOLS/ADVANCED and look for "Java Logging Enabled" (under "Microsft VM").
If it is NOT checked, do so, click "OK", and re-create the problem
(otherwise, the log is already there).
Then attach \WINDOWS\java\javalog.txt to your email.

If ECS "crashed" (in which case a termination window should be displayed),
click "FOR MORE INFORMATION ABOUT THE ERROR, CLICK HERE",
and then "TO VIEW TECHNICAL INFORMATION ABOUT THE ERROR REPORT, CLICK HERE".
To the right of the "Address:" field, you will see an 8 digit hex address.
Please include this address in your email and attach ECS.MAP.

------------------------------------
Exact error message reported by ECS (as found in err.log):
	

Detailed (step-by-step) instructions on how to reproduce problem (please be VERY specific):
	

Did this problem just start happening (e.g. did it work before) ?


Has anything recently changed (in ECS OR in your PC) that may have triggered this problem
?:
	

Object definition related to the problem:
	Name:
	Type:
	Other properties:


Name/model of the device related to problem:


Software revision:


Operating system:
	

Other pertinent details:


PLEASE remember to attach ERR.LOG, MAIN.LOG, \WINDOWS\java\javalog.txt,
and MAIN.CFG (if purged of sensitive/private information).

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