Subject: From: Date:

pr.txt with corrected email address (sorry about that !) Mark Gilmore Thu, 17 Aug 2006 16:59:36 -0700

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i'm sending this in-line, as ecs-list rejects attachments.

NOTE: I always respond to emails very promptly.
So if I fail to do so, you can assume that something is wrong (email 
again or call me).

PR.TXT:

ECS Problem Report (email to Support1@OmnipotenceSoftware.com)
*************************************************************
PLEASE READ ALL !!!!

When reporting a problem, this form helps assure that you
provide all the information we need to diagnose it
(feel free to IGNORE INAPPLICABLE QUESTIONS).

If you're having a problem with a specific Object, please set that 
Obect's .DIAGNOSE
Property to 2, reproduce the problem, and send this report with the 
resulting main.log.

Please report only one problem per form.

Please submit a report only when you will be available for follow-up 
questions and/or testing
(i.e. do *not* email this form and then leave your PC, as we will 
probably respond within a few minutes).

If ECS "crashed" (in which case a termination window should be displayed),
click "FOR MORE INFORMATION ABOUT THE ERROR, CLICK HERE",
and then "TO VIEW TECHNICAL INFORMATION ABOUT THE ERROR REPORT, CLICK HERE".
To the right of the "Address:" field, you will see an 8 digit hex address.
Please include this address in your email and attach ECS.MAP.

************************************
GENERAL PROBLEM DESCRIPTION
Please be extremely LITERAL/EXPLICIT.
For example: Rather than saying "My thermostat is not working",
you might say "My 'Living-Room Thermostat' Object is reading 90, when 
it should read 70".


CLASSS OF OBJECT RELATED TO THE PROBLEM:


OBJECT AND PROPERTY RELATED TO THE PROBLEM:


EXACT TEXT OF ERROR MESSAGE REPORTED BY ECS (as found in err.log):


DETAILED (STEP-BY-STEP) INSTRUCTIONS ON HOW TO REPRODUCE PROBLEM 
(PLEASE BE VERY SPECIFIC).
If you provide sufficient details such that we can re-create the 
problem, we can usually fix it within an hour.


DID THIS PROBLEM JUST START HAPPENING (e.g. did it work before) ?


HAS ANYTHING RECENTLY CHANGED (IN ECS *OR* IN YOUR PC) THAT MAY HAVE 
TRIGGERED THIS PROBLEM ?:


NAME/MODEL OF THE DEVICE RELATED TO PROBLEM (if any):


SOFTWARE VERSION:


OPERATING SYSTEM:


WEB BROWSER USED:


OTHER PERTINENT DETAILS:


PLEASE REMEMBER TO ATTACH ERR.LOG, MAIN.LOG, and MAIN.CFG.


Email to Support1@OmnipotenceSoftware.com.

Mark Gilmore
http://OmnipotenceSoftware.com


-- 
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.405 / Virus Database: 268.11.1/421 - Release Date: 8/16/2006

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